Privacy Policy

1. Introduction

The platform connects people looking for psychological support with mental health professionals. We are committed to protecting users privacy in accordance with the General Data Protection Regulation (GDPR).

2. Data controller

The data controller is:

Tanguy Pichavant
Address: 85 rue d Ecosse - 1060 Saint-Gilles - Belgium
Email: hello@yachay.care

3. Data collected

We may collect the following categories of data.

Account information

last name
first name
email address
password (encrypted)

Profile information

Depending on the type of user.

Patients

last name
first name
date of birth
languages
city of residence
reasons for seeking support
job
hobbies
maximum price for a session
preference regarding the psychologist gender
whether they are looking for a psychologist covered by insurance or not

Psychologists

last name
first name
gender
addresses
qualifications
specialties
languages
registration number
consultation modalities (online / in person)
professional location
contact information
website
covered by insurance or not
consultation types
photo

Technical data

connection logs

Messages exchanged

The platform provides internal messaging. Messages sent between users are stored in the database.

The platform does not collect medical records or clinical data.

4. Purposes of processing

Data is used to:

create and manage user accounts
enable connections between patients and psychologists
improve the search and recommendation algorithm
ensure platform security
respond to user requests
comply with our legal obligations

5. Legal basis for processing

Processing is based on:

performance of the service (account creation, matchmaking)
user consent
legitimate interest (platform improvement and security)
legal obligations

6. Data sharing

We never sell users personal data to third parties.

psychologists when a patient initiates contact
technical service providers (hosting, email)
authorities if required by law

7. Hosting and security

Data is hosted on secure servers. We implement technical and organizational security measures to protect data against:

unauthorized access
loss
modification
disclosure

8. Retention period

Data is kept only for as long as necessary:

user account: for the duration of service use
technical logs: limited period for security purposes
messages: for the period necessary for the platform to function

Users can request the deletion of their account at any time directly from the platform. Once the account is deleted, all information related to the user will be permanently removed.

9. User rights

In accordance with the GDPR, users have the following rights:

right of access
right to rectification
right to erasure
right to restrict processing
right to data portability
right to object

To exercise these rights: contact: hello@yachay.care

10. Cookies

Yachay uses strictly necessary cookies and, only with your consent, measurement and marketing services. Our cookie provider Tarteaucitron records and applies your choices.

Google Tag Manager is used to manage the activation of measurement and advertising services in accordance with your choices
Simple Analytics measures page views anonymously, without cookies, local storage, visitor identifiers or profiling
Google Ads, Meta Pixel and Microsoft Clarity remain disabled until their specific consent is granted
you can accept, refuse or withdraw consent at any time through “Manage my cookies”

Read the Cookie Policy

11. Yuna and AI conversation processing

When a patient uses Yuna, their messages and the generated responses are stored and linked to their account to operate the service and maintain conversation continuity.

recent messages and information strictly necessary to generate a response may be transmitted to an external artificial intelligence provider acting as a technical service provider
this data is processed to generate Yuna responses, ensure service safety and, where relevant, suggest content or psychologist profiles
Yuna conversations are not disclosed to psychologists merely because the assistant is used
conversations are retained for as long as necessary to operate the service and manage the account, subject to applicable legal obligations
users may exercise their rights of access, rectification, erasure, restriction, portability and objection by contacting hello@yachay.care

Users should not share personal or sensitive information with Yuna that is not necessary for their request.

12. Changes

We may modify this privacy policy at any time. The most recent version is always available on the platform.

13. Subscription payments and Mollie

Yachay uses Mollie as an external payment processor for psychologists’ initial and recurring subscription payments.

Yachay may share professional identity, contact and billing details, amount and currency, order and payment references, and necessary technical transaction information with Mollie
the data is used for checkout, mandate creation, recurring collection, confirmation, security, refunds, chargebacks, reconciliation, invoicing and legal compliance
Mollie Invoicing generates and delivers sales invoices and, for relevant Belgian businesses, the structured electronic invoice through Peppol
card and bank credentials are entered in Mollie’s hosted environment and are not stored by Yachay
billing, invoice and transaction evidence may be retained for applicable accounting and legal periods, including after account deletion

Mollie privacy statement